Florence Sophisticated Plush Coat

We accept the following payment options:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay and Google Pay

All transactions are processed securely, ensuring your payment information remains protected.

Once your order has been dispatched, you’ll receive an email with a tracking number, allowing you to follow your package's journey online.

In case your package is lost or arrives damaged:

• Contact us at support@themilanolondon.co.uk.
• We’ll work to resolve the issue, whether it’s sending a replacement or offering a refund, depending on the circumstances.

You can return any item within 30 days of receiving it, as long as it’s:

• Unused
• In its original packaging
• In the same condition as when you received it

To initiate a return:

• Email us at support@themilanolondon.co.uk with your order number and reason for return.
• Once we receive and inspect the item, we’ll process your refund within 5-7 business days.

Yes, if you need a different size or if the wrong item was sent, we’ll offer a free exchange, and you can keep both items if it’s a sizing issue.

For any other inquiries, contact us at support@themilanolondon.co.uk, and we’ll assist you as quickly as possible.