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Timeless Elegance
Style That Speaks
Got Questions?
We've got answers.
We accept the following payment options:
- All major credit and debit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay and Google Pay
All transactions are processed securely, ensuring your payment information remains protected.
Once your order has been dispatched, you’ll receive an email with a tracking number, allowing you to follow your package's journey online.
In case your package is lost or arrives damaged:
- Contact us at support@themilanolondon.co.uk.
- We’ll work to resolve the issue, whether it’s sending a replacement or offering a refund, depending on the circumstances.
You can return any item within 30 days of receiving it, as long as it’s:
- Unused
- In its original packaging
- In the same condition as when you received it
To initiate a return:
- Email us at support@themilanolondon.co.uk with your order number and reason for return.
- Once we receive and inspect the item, we’ll process your refund within 5-7 business days.
Yes, if you need a different size or if the wrong item was sent, we’ll offer a free exchange, and you can keep both items if it’s a sizing issue.
For any other inquiries, contact us at support@themilanolondon.co.uk, and we’ll assist you as quickly as possible.